Enrollment Technology

General

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FAQ 0

Getting Started 0

Cisco

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Cisco Phone 5

• Voicemail setup
• Remote Voicemail Setup
• Speed Dial
• Clearing Out Voicemail
• Fordham Unified Communications Pocket Guide

Quality Management User Guide (QM) 1

• Quality Management User Guide - Accessing and Listening Recordings - Manage Recordings

Cisco SoundStation 1

• NAVIGATING YOUR CISCO 8831

Headset Instructions 2

• Jabra Evolve 65 Manual
• Jabra Evolve 65 Setup Instructions

Call Center General Instructions 1

• Call Center General Instructions

EasyVista

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Incidents and Service Request Instructions 9

• Creating a Service Request
• Creating an Incident for Hardware Issues
• Creating an Incident for Software issues
• Create a Service Request Using Self-Service Tech Support
• Creating an Incident Using Self-Service Tech Support

See all 9 articles

Windows 10

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Windows 10 - Getting Started 1

• Windows 10 - Getting Started

Windows 10 - Quick Reference 1

• Windows 10 Quick Reference

Fordham WiFi

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WiFi Instructions 9

• Android Access for Guest
• Android Access for Staff and Student
• Apple Computer for Guest
• Apple Computer for Staff and Student
• Connecting to Fordham Wifi via ChromeOS - Chromebook.

See all 9 articles

Canon

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Faxing - eFax 1

• Faxing from the Canon Printer

SecurePrinting - Uniflow 0

WebEx

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Fordham - WebEx Site 1

• Fordham WebEx

Microsoft OneDrive

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OneDrive Setup 5

• Setup OneDrive for Fordham-managed Windows 10 PC
• Install OneDrive on a personal Windows 10 computer
• Install OneDrive on Mac OSx
• Cloud Mounter for Apporto
• Install OneDrive on Windows 8

Restoring Files 2

• Restore a previous version of a file stored in OneDrive
• Restore deleted files or folders in OneDrive

Fordham IT Equipment Loan

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Equipment Loan 1

• Equipment Loans

Apporto

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Apporto User Guide 2

• Apporto User Guide
• Apporto Enable Clipboard (Copy/Paste)

Virtual Private Network (VPN)

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Installation Guides 1

• P: and S: Drive Instructions

Bitdefender

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Uninstalling Bitdefender 2

• How to uninstall Bitdefender from your Windows device
• How to uninstall Bitdefender from your Mac

Enroll Tech Phone Scheduling

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Phone Scheduling 1

• Create an automatic phone schedule

McAfee

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Login Issues 1

• Issue logging into your McAfee encrypted machine after password change

MyDesktop (VDI)

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General Information 2

• MyDesktop Remote/Virtual Desktop Information
• Using Local Devices (printers)

Solutions 1

• Restart VDI

SPSS

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License Update 1

• License Update Guide

Student Admin Work Account (SAWA)

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Account Setup Guides 2

• Student Admin Work Accounts (SAWA) - Support FAQ
• Role Based Email Accounts